CulinaNest™ Return & Refund Guidelines

This page explains how return requests, refund reviews, product issues, and order cancellations are handled. Our goal is to keep the process clear, structured, and easy to follow so customers know what to expect at each step.

1. Return Eligibility Window

Return requests may be submitted within 30 days after delivery. Please contact us first before sending any item back, as returns sent without prior notice may not be processed correctly.

2. Return Requirements

A return will generally be considered only if the item meets the following conditions:

• Item is unused, unworn, unwashed, and unmodified
• Product is returned in original condition
• Original packaging or accessories are included when available
• Request is made within the return period

We recommend checking your order soon after delivery so any issues can be addressed early.

3. Non-Returnable Situations

• Items showing signs of use, wear, or damage caused after delivery
• Products altered or modified after receipt
• Returns sent without prior communication
• Missing packaging, components, or accessories
• Requests submitted after the return window

If you are uncertain about eligibility, please contact support before sending anything back.

4. How to Request a Return

To begin a return request, please contact our support team:

Email: info@lottekitchens.com
Phone: (323) 373-0246

Include the following details in your message:

• Order number
• Email used at checkout
• Item(s) to return
• Reason for return
• Photos if the item is damaged or incorrect

5. Return Shipping

Unless the item is defective, incorrect, or damaged on arrival, return shipping costs are generally the responsibility of the customer. We recommend using a trackable shipping method, as we cannot guarantee receipt of untracked parcels.

6. Damaged or Incorrect Items

If an order arrives damaged or not as expected, please contact us within 48 hours of delivery.

To review the issue, please provide:

• Order number
• Clear product photos
• Packaging photos
• Short description of the issue

7. Refund Process

Once a returned item is received and reviewed, refund decisions are made based on product condition and eligibility. Approved refunds are issued to the original payment method.

Processing times may vary depending on banks or payment providers, typically taking 5–10 business days after approval.

8. Partial or Rejected Refunds

Refunds may be adjusted or declined if the returned item does not meet required conditions, including signs of use, damage after delivery, missing components, or late return submission.

9. Exchanges

We do not offer direct exchanges at this time. If a different item is needed, we recommend placing a new order separately.

10. Order Cancellation

Cancellation requests should be made as soon as possible. If an order has not yet entered processing or shipping, we will attempt to assist. Once processing begins, cancellation may no longer be possible.

11. Delayed or Missing Refunds

If a refund has been approved but not received, please first check with your payment provider or bank. Additional processing time may apply depending on financial institutions.

12. Contact Information

Brand: CulinaNest™
Company Name: Lotte Kitchen World
Address: W Washington Blvd, Los Angeles, CA 90007, United States
Phone: (323) 373-0246
Email: info@lottekitchens.com